SHIPPING & DELIVERY

How long does delivery take?

Most orders arrive in 7–15 business days depending on your location and order volume

Do you offer international shipping?

Yes. We ship worldwide. Shipping times and costs vary by country and are shown at checkout

How do I track my order?

You’ll receive a tracking link by email once your order ships. If you don’t see it, check spam or contact support.

ORDERS & PAYMENTS

Can I change or cancel my order?

You can request changes within 12 hours of purchase. After that, orders enter processing

What payment methods do you accept?

Credit/debit cards, PayPal, and other secure checkout options depending on your region

Why was my payment declined?

Incorrect details, insufficient funds, or bank security blocks are common causes. Try another payment method or contact your bank.

PRODUCTS & USAGE

Are the resistance bands safe for beginners?

Yes. Our bands are designed for all fitness levels. Start with lighter resistance and progress as you get stronger.

What is the weight limit on your bands and straps?

Each product page includes exact load ratings. Always check the guidelines before use

Do your mats, rollers, and recovery tools work for home workouts?

Yes. All products are designed specifically for compact, at-home training sessions.

RETURNS & REFUNDS

What is your return policy?

We accept returns within 30 days of delivery for unused products in original condition. Contact support with your order number to start a return

How long does a refund take?

Once your return is received and approved, refunds are typically processed within 5–7 business days to your original payment method.

What if my item arrives damaged?

Send us a photo of the damaged item and your order number. We’ll replace it or issue a refund.

WARRANTY & SUPPORT

Do your products come with a warranty?

Yes. All items include a standard manufacturer warranty that covers defects in materials or workmanship.

How do I get support?

Reach out via our contact page or email. Include your order number for faster assistance.